Q: I’ve entered the wrong address
A: This will need to be corrected as soon as possible. Please get in touch with us straight away with your correct shipping address at firstname.lastname@example.org or via Contact Us page.
Q: My item is faulty, what do I do?
A: Get in touch with us at email@example.com or via the Contact Us page and we will sort this out with you.
Q: I’m missing an item from my order
A: Please look through the packaging thoroughly to ensure item is not lost amongst the wrapping. If still not found please get in touch with us at firstname.lastname@example.org or via the Contact Us page and we will sort this out with you.
Q: I’ve received the wrong item
A: Please get in contact with us at email@example.com or via Contact Us page and we will work this out with you.
Q: I didn’t receive an order or shipping confirmation
A: Please check your junk and spam folders in case notification has been sent there. If not, please contact us at firstname.lastname@example.org or via Contact Us page.
Q: I would like to return my earrings, how can I go about this?
A: In the interest of hygiene for all our customers, Nad's Living has a strict no returns policy on earrings or any body piercing items unless the item is faulty.
Q: When will my order be shipped?
A: Orders are processed Monday – Friday (excluding public holidays) and can take up to two business days to process before being shipped.
Q: When can I expect to receive my order if I live in Australia?
A: You can expect delivery between 1-4 days for all states except WA (7-10 business days) and TAS (3-7 business days).
Q: How do I track my order?
A: Once your order has been dispatched you will receive a tracking number via email. Use the link provided to track the progress of your parcel.
Q: What courier company do you use and what is the delivery process?
A: Australia Post or Sendle is our preferred courier companies. When completing your purchase, we recommend leaving instructions for the courier driver (under 40 words) and also giving authority to leave if no one will be available to sign for the parcel. If there is no instructions or authority to leave, the driver will be unable to complete the delivery. This means they will have to redeliver the parcel or drop it off at a local collection point.
Q: Where do you ship to?
A: We ship worldwide. The only exceptions are Cuba, Guatemala, Iran, North Korea, Syria and Sudan (North) as these countries are under UN Embargo and cannot be shipped to.
Q: How long does it take to deliver Internationally?
A: Please refer to the following delivery zones and time-frames.
Zone 1: New Zealand | 4-6 working days
Zone 2: North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3: Rest of the world | 10-15 working days